Legal
CardRevive policy on cancellations, refunds and dispute resolution for restoration services.
CardRevive aims to make every restoration outcome a result you are happy with. This policy explains when refunds, partial refunds and re-work apply, and how to request them.
You may cancel a submission at any time before physical assessment for a full refund of fees paid. Once cards are received, contact us at info@cardrevive.com.au to request cancellation; we will return the cards at your cost.
Once we have assessed your cards and provided a final quote, you may decline treatment. The flat A$10 inspection fee applies to every submission and is not refundable once assessment has begun. The remainder of any prepayment is refunded.
If a treatment does not meet the standard agreed during assessment, we will re-work the card at no additional charge where safely possible. Where re-work is not possible (due to the nature of the original damage or risk to the card), we will refund the cost of that specific service line.
Grades are determined by the grading house. CardRevive does not guarantee any specific grade. Grading-middleman service fees are non-refundable once the submission has been dispatched to the grading house.
Email info@cardrevive.com.au with your submission reference and a description of the issue. We respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days.